Shipping & Returns Policy
📦 Shipping Policy
Shipping Costs
- Flat Rate Shipping: $9.99 to $14.99 storewide
- Free Shipping on all orders over $150
- Shipping costs are displayed at checkout and apply to U.S. and Canadian addresses.
Delivery Times
- Orders typically ship within 1–7 business days after processing.
- International delivery times may vary.
- Please note: Custom cable builds may require additional processing time.
Shipping Locations
- We currently ship to addresses in the United States and Canada.
🔄 Return Policy
Return Window
- We offer a 30-Day Satisfaction Guarantee on most items.
- Returns must be initiated within 30 days of delivery.
Bulk Orders
- Bulk orders (defined as orders of 15 assemblies or more) are non-returnable unless the products are damaged or defective.
Condition of Returned Items
- Returned items must be in original condition (New or Like New).
- If items are returned in unacceptable condition, a restocking fee of up to 75% may apply, or the return may be refused entirely.
Restocking Fee
- A 35% restocking fee (based on subtotal) applies for returns due to customer error (wrong item ordered, etc.).
How to Return
- Contact us at 📞 1-888-624-0480 or 📧 USACOAXCSR@mpddigital.us to initiate a return.
Return Shipping Responsibility
- If the item was ordered in error or is no longer needed, the customer is responsible for return shipping.
- If the product is damaged or defective, MPD Digital will cover the cost of return shipping.
Refunds
- Refunds are processed back to your original method of payment.
- Please allow 1–2 business days after the return is received and approved for the refund to appear.
For any questions, contact our Customer Support team at USACOAXCSR@mpddigital.us or call 1-888-624-0480.